Can I reopen a closed trading account?

In most cases, yes. The answer depends on one thing: why the account was closed in the first place.

An account that went dormant through inactivity is usually reactivated within [X business days] once your verification documents are current. An account you closed yourself can normally be replaced by a new trading account under your existing profile. An account closed by us for regulatory or compliance reasons cannot be reopened, and that decision is not reversible on request.

Below is how to identify which case applies to you and what to do next.

 

Step one: work out what "closed" actually means

The word covers three different states, and each one has a different outcome.

Inactive or dormant. No login, no deposit and no trading activity for [X months]. The account still exists. Access is suspended rather than removed, and any remaining balance stays yours.

Closed at your request. You asked us to close the account, funds were withdrawn and the account was archived. Your client profile is normally retained for the statutory record keeping period.

Closed by Skyriss. Closure was triggered by a compliance review, a change in your country of residence, expired verification that was never completed, or a breach of the client agreement.

You can confirm which status applies by logging in to your client portal. If the login itself fails, the status line in the closure email you received will tell you.

 

If your account is inactive or dormant

This is the most straightforward case and the one most clients are in.

Reactivation usually requires three things:

1. Log in to your Skyriss client portal. If your password no longer works, use the password reset link rather than creating a second profile. Duplicate profiles slow the process down considerably.

2. Refresh your verification documents. Proof of identity and proof of address expire. If yours are past their validity date, or your address has changed since you registered, new documents are required before the account can trade again.

3. Submit a reactivation request to support. Include your account number and the email address registered to the account.

Once documents are approved, the account is restored with its original account number and history intact.

 

If you closed the account yourself

Voluntarily closed accounts are archived rather than paused, so reopening the same account number is not always possible.

What normally happens instead is simpler than it sounds. Your client profile stays active, and a new trading account is opened underneath it. You keep the same login, the same verified identity and the same document set, so there is no second onboarding process to complete. What changes is the account number.

Fresh checks still apply. Regulatory rules require us to confirm that your circumstances, residency and suitability information are current before any new account is funded, even where nothing has changed.

 

If Skyriss closed the account

Where closure followed a compliance decision, a regulatory restriction, a jurisdiction change or a breach of the client agreement, the account cannot be reopened and a new one cannot be opened in its place.

Two points are worth knowing. First, this outcome is not discretionary at the support level, so escalating through a support agent will not change it. Second, it does not affect your right to your money. Any remaining balance is returned to you through the verified payment method on file, subject to the standard withdrawal checks.

If you believe the closure was made in error, submit a written request for review to [compliance email address] with your account number and the reason for the request.

 

What happens to my remaining balance?

Funds are never absorbed by account closure. Any balance held at the point of closure remains payable to you and is withdrawn through your verified payment method.

Two things to be aware of. Inactivity fees may have applied during a dormant period, in line with the client agreement, which can reduce the balance you see. And where the original payment method is no longer valid, verification of a replacement method is required before funds can be released.

 

What happens to my trading history?

Trade history, statements and tax reporting documents are retained for [X years] in line with our regulatory obligations, whether or not the account is active.

If you need historical statements for tax or accounting purposes and can no longer log in, support can issue them on request. This applies even to permanently closed accounts.

 

Frequently asked questions

Will I keep my old account number?

For dormant accounts, yes. For accounts that were closed and archived, a new account number is issued.

Do I have to complete verification again from scratch?

Not if your profile is intact. Only expired or outdated documents need replacing.

Can I reopen an account if I have moved to a different country?

Only if we are able to offer services in your new country of residence. Where we cannot, the account stays closed and any balance is returned to you.

I closed my account and opened one elsewhere. Can I come back?

Yes. Trading with another provider does not affect your ability to open a new account, subject to the usual checks.

Can I reopen an account that was closed years ago?

Beyond the [X year] retention period, profile records are deleted and a full new registration is required.

 

Still stuck?

Contact the Skyriss support team through the client portal or at [email protected] with your account number and registered email address. Most reactivation questions are resolved on the first response.

Ready to start again? Open your account at skyriss.com/get-started.