How Do I Resubmit Rejected Documents?

If your documents were rejected during verification, it usually means the file was unclear, expired, incomplete, or did not match the details on your Skyriss account.

This can often be fixed quickly by uploading a clearer or corrected version of the required document.

This guide explains why documents may be rejected, how to resubmit them, and what to check before uploading again.

 

Check Why Your Document Was Rejected

Before resubmitting your documents, check the reason for rejection inside your Skyriss client portal or in any email notification sent to you.

Common reasons for rejected documents include:

• Blurry or unclear image

• Expired ID document

• Cropped document edges

• Missing information

• Name mismatch

• Address mismatch

• Unsupported document type

• Document uploaded in the wrong category

Understanding the rejection reason helps you fix the issue before submitting the document again.

 

Upload a Clear and Valid Document

When resubmitting your document, make sure the image or file is clear, complete, and easy to read.

Your document should show all required details clearly, including your full name, document number, issue date, expiry date, address if required, and all four corners of the document.

Avoid uploading screenshots, edited images, low-quality photos, or files with glare, shadows, or blurred text.

 

Make Sure Your Details Match Your Account

Your document details should match the information registered on your Skyriss account.

Check that your name, date of birth, address, and country of residence are consistent with the details in your profile.

If there is a mismatch, your document may be rejected again or require additional review.

 

Resubmit Proof of Identity

If your proof of identity was rejected, upload a valid government-issued document.

This may include:

• Passport

• National ID

• Driver’s license

Make sure the document is not expired and that the photo, name, date of birth, document number, and expiry date are fully visible.

 

Resubmit Proof of Address

If your proof of address was rejected, upload a document that clearly shows your full name and residential address.

This may include:

• Utility bill

• Bank statement

• Government-issued letter

• Official residence document

The document should be recent, clear, and match the address listed on your Skyriss account.

 

Use the Correct Upload Section

When resubmitting documents, make sure each file is uploaded in the correct section of the client portal.

Upload your ID document under proof of identity and your address document under proof of address.

Uploading documents in the wrong category may delay verification or result in another rejection.

 

Avoid Editing or Cropping Your Documents

Do not edit, crop, cover or alter your documents before submitting them.

All document edges should be visible, and the information should appear exactly as shown on the original document.

Edited or incomplete documents may not be accepted because they cannot be fully verified.

 

What Happens After You Resubmit Documents?

Once you resubmit your documents, the Skyriss verification team will review them again.

If the documents meet the required standards, your account verification can move forward. If more information is needed, you may receive another notification with the next steps.

Submitting clear and accurate documents helps speed up the review process and reduces the chance of another rejection.

 

Still Having Trouble Resubmitting Documents?

If you are unsure why your document was rejected or you cannot upload a new file, contact Skyriss support for assistance.

The team can guide you on what needs to be corrected and help you complete your verification securely.

 

Complete Your Verification Faster

Rejected documents can be frustrating, but they are usually easy to fix once you know what went wrong.

Before resubmitting, check the rejection reason, upload a clear and valid document, make sure your details match, and use the correct upload section.

Log in here to resubmit your documents and continue your account verification.

 

Questions We Hear A Lot

Why were my documents rejected?

Documents may be rejected if they are blurry, expired, incomplete, cropped, unsupported, uploaded in the wrong section, or if the details do not match your Skyriss account.

How do I resubmit rejected documents?

Log in to your Skyriss client portal, go to the verification section, check the rejection reason, upload a corrected document, and submit it for review.

What documents can I upload for identity verification?

You may be able to upload a passport, national ID, or driver’s license, depending on the documents accepted for your region.

What documents can I upload for proof of address?

Proof of address may include a utility bill, bank statement, government-issued letter, or official residence document that shows your full name and address.

Can I upload a screenshot of my document?

Screenshots may not be accepted if they are unclear, incomplete, or do not show the full document. It is better to upload a clear photo or official file.

Why was my proof of address rejected?

Your proof of address may be rejected if it does not show your full name, address, issue date, or if the address does not match your Skyriss account details.

Why was my ID rejected?

Your ID may be rejected if it is expired, unclear, cropped, edited, or if the name or date of birth does not match your account information.

How long does it take to review resubmitted documents?

Review time may vary depending on document quality, verification volume, and whether the submitted information matches your account details.

Can I trade before my documents are approved?

Some account actions may be limited until verification is complete. Completing document verification helps unlock full account access and smoother funding or withdrawal processing.

What should I do if my documents are rejected again?

Check the new rejection reason carefully and resubmit a corrected version. If you are unsure what to upload, contact Skyriss support for guidance.